Free Independent Research Report The Forrester Wave™: Document Output for Customer Communication Management Today more than ever, global organizations must make the most out of every customer communication and interaction to increase customer satisfaction, improve operational efficiency and reduce costs. Document output for customer communication management enables companies to compose, format, personalize and distribute content to support physical and electronic customer communications and improve the customer experience.  In the report, The Forrester Wave™: Document Output for Customer Communication Management, Q2 2009, independent research firm Forrester Research, Inc. defines the DOCCM market and evaluates solutions from major enterprise DOCCM providers. PBBI’s Customer Communication Management solution is recognized as overall strong performer in enterprise DOCCM, leader in structured output, and strong performer in both interactive and on-demand solutions. Learn more today! Free Independent Research Report Please complete the following information to request your complimentary copy of the Forrester Wave™: Document Output for Customer Communication Management, Q2 2009 report today!